Does this sound familiar?
- The glass cracked after you bumped a doorway or a counter
- The screen is separating or lifting from the watch body
- The battery can't make it through the day anymore
- The touch screen stopped responding or acts on its own
- The watch won't charge on its puck
Why repair an Apple Watch?
Apple's service can mean sending your watch away for a replacement, and depending on your coverage, it may cost more than you'd want to spend on an older watch. A local repair can be a much smaller job, and you're dealing with someone you can talk to. It's also a good thing to keep a working watch out of a landfill.
There are times when we'd tell you not to bother. On some older models, a repair isn't worth much compared to buying a used watch. And if you've got AppleCare+ on your watch, you should check that first, as it may well be the better deal. We're independent and not connected with Apple, and we'd rather have you make the choice that's best for you.
What's involved
An Apple Watch is sealed with adhesive, and the screen is connected by fragile cables that are thinner than a hair in places. So patience is the main tool. We warm and lift the display, separate it from the body, and replace the damaged part. Then we reseal it and test the screen, the Digital Crown, the heart rate sensor and charging before giving it back.
Tips for your watch
A bumper case helps a lot, especially if you work with your hands. Keep your watch away from hard edges when you take it off, and clean the back and charger puck now and then. If the screen starts to lift, that's your signal to act.
Fast, friendly great service. Pleasant to work with, knowledgeable and efficient.
Questions we get a lot
Which Apple Watch models can you repair?
Models vary, and some have parts that are harder to find, so call with your series and size in millimeters, which you'll find on the back of the case. We'll tell you what's possible and how long it might take.
Why is my Apple Watch screen lifting up?
Usually a swollen battery is pushing it from behind. Stop charging it and bring it in. A swollen battery is a safety issue, and it's also a sign the battery has reached the end of its life.
Will it still be water resistant?
A repaired watch shouldn't be treated as swim-proof, even with a new seal. If you swim with it, talk with us first so you can make an informed choice.
Do I need to unpair it first?
Don't unpair it just yet. Bring it with its charger and your iPhone if you can, as this lets us test it fully. If the watch has to be erased for any reason, we'll tell you first.